Part of the Orange Group

Competencies

Automation

From chatbots to business process automation strategies – we help you make optimal use of algorithms and eliminate the human element in tedious tasks.
Whether your processes are best advanced with RPA, OCR or custom scripts, we have the know-how to deliver. Working technology and vendor agnostic, we base our solutions entirely on your needs. 
Enterprises can also benefit from our own progressive automation products for backend processes (Mr Wolf) and communication (BeeBot).

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Automation

Our Approach

Our automation competence is full-fledged, including comprehensive implementation of automation products and consulting on every level. We also have the capabilities and resources to offer full and partial BPO services.

  • RPA – With our RPA platforms we can register and automate tasks that do not require a creative approach. We can offer a few robots, like UiPath robots, or the complete robotization of (frontend) processes.
  • Automation Consulting – Implementation is only one part of our skillset. We provide complete services, including strategy development, process analysis (AS-IS), target process architecture design (TO-BE), fit-for-purpose technology selection, monitoring, optimization, and maintenance.
  • BPO – Business Process Outsourcing also belongs to our capabilities. Whether you need full or partial realization – we provide flexible settlement models, success-fee included.
  • BPO – Our own e-Service Desk Automation Platform allows automatization of different types of incidents, tasks, and tickets. It’s dedicated to the teams working with JIRA, BMC Remedy, ServiceNow, and HP Enterprise tools.
  • BeeBot – This intelligent chatbot is suitable for advanced integration with your systems and available on any channel, such as Facebook Messenger, LiveChat, Whatsapp, and even e-mail. Chatbot speaks Polish and English, but we can teach him any other language with embedded NLP.
  • Workshops & Trainings – We ensure effective roll out with trainings and workshops. If needed, we also help you create documents to handle any contingency due to changes in applications and systems.

Technologies We Use

We master the latest technologies for RPA, OCR, and custom scripts, and work with multiple suppliers, allowing us to base your solutions entirely on your needs.

See more technologies
WorkFusion
blueprism
Automation Anywhere
UIPath
Attlassian
Jira
Confluence
Vagrant
Ansible
AWS Cloud Formation
Terraform

Our Team

Meet some of the automation certified experts you can count on if you’re looking to boost efficiency and reliability.

Marcin Tkocz

Marcin Tkocz

Business Development Manager

Piotr Stawicki

Piotr Stawicki

Automation consultant at Bluesoft

Bartłomiej Lipa

Bartłomiej Lipa

E-Commerce Business Partner

We Build Long-Term Partnerships With Our Clients

We’re proudly working for:

dpd
Inea
Roche
Volkswagen Financial Services

Success Stories

Our Automation Projects

Our certified automation team has countless successful implementations to its name.

Here’s a glimpse of what we can do.

British Council
Cloud Adoption General Design for global organization
Public Sector

Cloud Adoption General Design for global organization

Cloud adoption is not an easy task. It requires a well-thought strategy, clear goals, and proper reference guidelines. All teams starting from the business through security, operations to developers and architects have to work according to standard rules and towards common goals. For the British Council, we prepared a General Design document that helped the entire organization consistently transform their IT towards modern cloud-based solutions.
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Inter Cars
Inter Cars is leveraging the Data-Driven approach thanks to the new data platform
Retail

Inter Cars is leveraging the Data-Driven approach thanks to the new data platform

Inter Cars' constant grow requires to deliver secure, centralized, standardized, data sharing and integration platform to be used internally across the IC group and externally in B2B and B2C processes.
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Raiffeisen Bank
Unified Frontend – A micro frontend framework for Raiffeisen Bank Croatia
Banking and Financial Services

Unified Frontend – A micro frontend framework for Raiffeisen Bank Croatia

Microservices architecture is now a well-known pattern pretty widely used by numerous companies across many industries. Yet, it’s not common to spot a scalable and efficient frontend application employing such a pattern, especially when it comes to an internal application, not used by a customer but by an employee. Let's see what benefits you can get from implementing these types of solutions and what challenges you need to overcome to succeed.
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Raiffeisen Bank
Microservice platform for Raiffeisen Bank Croatia
Banking and Financial Services

Microservice platform for Raiffeisen Bank Croatia

In 2018, the Croatian branch of Raiffeisen Bank began a digitization program, to better prepare the Bank to respond to changes that we observed in the financial services market and customer behavior. BlueSoft has become the Bank's key partner in this transformation by providing the StarBoost platform, which became a technological enabler for the Bank's business.
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Testimonials

What Our Clients Are Saying About Us

Adam Suchocki

Enterprise Architect, Cloud Solutions Architect at British Council

Team of professionals. They have designed a complex cloud adoption strategy for our entire organization. Two hundred data centers, 80 business applications, and over a thousand servers, they have addressed all our needs. As a result, we were able to build consistent migration strategies for our current and future projects. Working with BlueSoft was a pleasure for us.

Mikołaj Siedlarek

Chief Enterprise Architect at Inter Cars

Entering a new IT area such as Big Data, is always a challenge for the company. That is why it’s crucial to do it with a proper IT Partner. BlueSoft supports us from day one – from building together a holistic solution vision up to supporting agile delivery and maintenance as the one team.

Enkelejd Zotaj

Executive Director of IT, Raiffeisen Bank Croatia

The StarBoost platform delivered by BlueSoft became an enabler for making digital transformation happen. It allowed the Bank to apply modern architectural patterns and obtain the optimization of operating costs by employing open-source technologies. A project of delivering a platform lasted 3 months and, immediately after its completion, the process of developing and delivering business services written in a microservices architecture began. Given the quality of the solutions provided, experience, knowledge, and the means of sharing it with our employees, we recognize BlueSoft as a key partner in the process of a digital transformation.

Łukasz Mosiej

Business Unit Director at BlueSoft

It’s worth to underline the unique involvement of BlueSoft employees, who worked on the Financial Shield system also during Easter holidays, to enable other entrepreneurs to survive this difficult period.

David Vazquez

Senior Director, Business Technology at Zoetis

BlueSoft’s quality of services, flexibility and experience in providing valuable solutions to big international clients has contributed to it’s growing success. (…)
Given the success I have achieved with BlueSoft over the years, I would strongly encourage Senior IT leaders to evaluate them as a strategic partner.

Maciej Barczuk

Processes Optimization Expert at Raiffeisen Bank Polska SA

Building multi-channel solutions has become the key challenge for the banking sector, which is undergoing a digital transformation. BlueSoft, our trusted IT partner, has supported Raiffeisen Polbank in developing an innovative mobile payment system throughout the entire development cycle. Moreover, the best agile practices, used by BlueSoft, have aided us in the process of transforming and perfecting our work environment.

Magdalena Gniadek

Head of the Loyalty Programs Department at Lot Polish Airlines

Owing to the changes introduced, LOT currently offers a program with clear terms and conditions and a functional tool for managing it.

Rafał Nawłoka

President of the Board at DPD Polska

Introducing payment terminals, along with the Pickup drop-off-pick-up network, is the most important pro-client project implemented by DPD Polska this year.

Tomasz Stańczyk

Head of IT Service Design Team at Budimex

BlueSoft’s consultants’ support in ensuring stability and scalability of the integration platform was essential in the context of developing trust in the integration bus as a central component of the IT architecture

Hallvar Dehli

CEO & Founder at Polarbulk

BlueSoft supported us in creating a solution, which increases efficiency and can be offered to customers in a SaaS model. This was our first IT initiative with a larger scope and lead to a strategic partnership and cooperation with BlueSoft.

Grzegorz Patynek

Co-Founder, Managing Director at CO3

IT is a driver for our business value, therefore we need an IT solution and a Partner that helps us deliver this value to our Customers. BlueSoft delivers both.

Piotr Tabor

Quality Assurance Manager at Trans.eu

High IT availability and scalability are essential for our business. The platform provided by BlueSoft enables us to meet the highest expectations of the market, and their quality of services proves that BlueSoft is a reliable IT partner.

Tomasz Wróbel

Director of Central Applictions Department at ING Bank Śląski

BlueSoft, as one of ING Bank Śląski’s strategic suppliers, built for us an innovative system supporting multi-channel operational and marketing communications with our clients. Assuming full responsibility for the project, BlueSoft displayed reliability and superb quality of the deliverables at any stage of the project.

Karol Wasiowski

Main Business Application Development Specialist at Sprawiedliwi Portal

Flexibility and quality oriented team of BlueSoft’s specialists allowed us to launch innovative portal Polish Righteous. Competency and good relationship with BlueSoft will surely lead us to successful implementation of next project phase.

Nilo Paredes

Global Digital Marketing Lead, Business Technology at Zoetis

When Zoetis launched in 2013, we set out to transform our global digital operations.
BlueSoft was not only an integral part of that digital transformation but they also helped us improve our performance across both technology and delivery. BlueSoft has become a trusted partner in Zoetis’ ecosystem

Maciej Barczuk

Processes Optimization Expert, Raiffeisen Bank Polska SA

Building multi-channel solutions has become the key challenge for the banking sector, which is undergoing a digital transformation. BlueSoft, our trusted IT partner, has supported Raiffeisen Polbank in developing an innovative mobile payment system throughout the entire development cycle. Moreover, the best agile practices, used by BlueSoft, have aided us in the process of transforming and perfecting our work environment.

Ariel Zgórski

Programme Manager in TouchPoint Architecture Customer Context & Notification at ING Bank Śląski

BlueSoft’s support has helped the bank in building an efficient and stable solution, leading to better customer service at the bank.

Mariusz Narewski

Application Development Manager at ING Bank Śląski

BlueSoft has been supporting us in the capacity of an IT Partner in the realm of Big Data solutions for several years.  Owing to BlueSoft’s highly competent consultants, our solutions have made it possible for us to offer our clients top-quality services.

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