Who is Mr Wolf for?
Service Desk
Resolving any kind of indicents
Contact Center
Maintenance of clients notifications and inquiries
Internal IT
Processing technical incidents, failures, monitoring
HR Teams
Automatization of employees maintenance, onboarding
The unblocking accounts and resetting passwords process, which was previously performed entirely manually, is now done almost 100% automatically, without the manual help of consultants, who intervene only in emergency situations. Each request is recorded, which allows you to track its history and review the statistics of the whole process execution.
Rafał Mońka – Director of the Information Technology Department of Europa Group
How does it work?
- Classification Firstly, the tasks which are to be processed are classified into the respective categories. Classification of the tasks proceeds automatically using a module based on machine learning.
- Implementation The tasks classified to automatic implementation pursue itself on the basis of the prepared definition of the process. Processes are described in Python, which guarantees the ease of implementation and fast integration with external services and systems.
- Integration is the energy of our solution – we do it fast, efficient and safe.
- We have over a dozen of years experience in integration of solutions – we effortlessly integrate with your ERP, CRM, Contact Center, E-Commerce systems or any other.
Key Benefits
- Lower operating costs
- Increased customer satisfaction
- Scalability
- Error reduction
- Operating time reduction
Sample implementations
Sales
- Modification of orders in online shops
- Automatic handling of returns
- Adding new products to online shops
- Automatic modification of service parameters
- Customer verification
Customer service
- Complaint handling
- Modification of user and service data
- Deletion of personal data (GDPR)
- Handling queries related to order status
Finances
- Automation of the invoice processing (OCR)
- Accounting of invoices
- Automation of reporting processes
IT
- Passwords reset
- Creating and modifying accounts in domain systems
- Permission management
- Automatic handling of incidents and HelpDesk reports
Features
- 360 view – current reporting and analysis of processed requests. Monitor the performance of single processes as well as the entire automation effort
- Machine Learning – our tool can progress its effectiveness, the precision of classification is better thanks to the analysis of requests history
- Ruled Based Classification – Classification of incoming requests according to clear and simple programmable rules
- Predict – a module for performing tests and calculating the effectiveness of a Machine Learning model
- Sentiment Analysis – Interpretation of the sender’s emotions
- Intelligent Information Extractor NLP – Extract data from the text
- Human-Guided Form – process tasks that need human assistance
- Generality and 100% customizable – write your own process definitions without any limitations
- Multi-Language detection and support