UMM Zoetis

Zoetis, a global company, faced a challenge of building an IAM class solution servicing dozens of markets subject to a variety of legal requirements. Initially, the scope was supposed to encompass a broad spectrum of functionalities ranging from registering new clients to verifying veterinary licences in an appropriate system in a given country. As a consequence of separating from Pfizer, the dispersed environment, including integration with various suppliers’ systems, greatly complicated the project, while the timeframe was reduced to a minimum.

What was a significant, if not the most significant, challenge was maintaining business as usual while migrating to the new solution. The entire software change process had to be conducted so that it was transparent to Zoetis clients using the application and to the Client’s staff in particular countries.

The User Management Module project was a success in that an entirely new technological solution was prepared and implemented worldwide with business as usual. Tailor-made online and offline data loading procedures ensured seamless migration of users and their data (including sensitive data, i.e. passwords or logins). Also, owing to BlueSoft’s 24/7/365 support, all possible incidents were resolved within merely an hour. To date, UMM is the central registration and access control mechanism used by tens of Zoetis applications.

Introducing this global solution not only optimized costs and improved processes on the part of the Client. A uniform interface and speed improved the perception of the Zoetis application by its users, who can log on as quickly as 0.5 second. In many respects, the UMM project posed a challenge both to BlueSoft and Zoetis. By cooperating on this solution, our company proved its superb skills and large-scale work organization, thus providing Zoetis with a reliable and trustworthy IT partner for the future.