HAB improves the task planning process for employees, monitors work in progress in real time, coordinates external processes and tasks underway, enables efficient communication with field teams and quick response in case of emergencies. In the long run, based on the data gathered and reports generated, it makes it possible to optimize the HAB processes.
As a result, the solution shortens event processing time, improves efficiency of the work in progress, enhances customer satisfaction and, due to process optimization, boosts revenues.
Modularity, flexible skeletal structure and customization options make it an ideally-suited solution that meets the requirements of any business. Based on the client’s specifications and existing IT architecture, HAB can be deployed fully or partially (only selected modules and components).
Advantages of HAB
Processing service requests, particularly in the energy and water and sewage industries, poses a big challenge for companies that rely on field staff teams. Process support using HAB, which is a specialized WORKFORCE MANAGEMENT (WFM) class tool, is an excellent way to optimize costs and work completion time. The basic features of the tool include:
- Streamlining and full control of the entire order chain – it boosts the efficiency of field staff teams management,
- Modularity – which translates into cost optimization and deployment time reduction,
- Flexible deployment – which allows for any modification on the part of the client and for integration with existing IT architecture systems, e.g. for order processing,
- Integration with GIS-class systems – it provides easy and instant access to maps and schematics necessary for task completion,
- Flexible reporting – in the form of clear lists and charts built upon the client’s request, irrespective of particular roles at the organization,
- Team and resource route register – it gives the possibility to monitor routes, register work time and allocated resources.
How do we deploy?
BlueSoft specializes in creating both product and dedicated software – suited to our clients’ needs. During each deployment we combine these two features, thus guaranteeing satisfaction with and functionality of the deployed solution.
The deployment phase is divided into:
- Business analysis Our business analysts listen to what the management staff have to say about the problems which are to be solved by the WFM-class software. They suggest possible solutions, suitable modules. They also take stock of existing process-supporting IT systems. Moreover, they model the processes outside the IT framework which may be included in the target WFM solution.
- Technical analysis Our architects analyze existing IT architecture, systems, security procedures (authorization, authentication, data storage), IT infrastructure (servers, network bandwidth, databases, licences, etc.) and inter-system connections (integration, interfaces).
- Prototyping Our specialists prepare a presentation of a possible WFM deployment with suggestions regarding the modules used, descriptions of process circulation, particular roles within the process, suggestions of desktop and mobile app formats and generated reports. The prototyping process is of a workshop and iterative nature. Once all remarks and requests have been gathered, we are ready for the proper deployment phase.
- Technical design The design is not merely a document that summarizes particular stages and lists all arrangements – it is also an important element for specifying the requirements as to the other IT architecture systems that are to be modified while deploying the target WFM solution. The document makes it possible to prepare the testing process and allocate the necessary resources well in advance.
- Implementation Our developers launch the selected modules within a testing environment and modify them to meet the requirements agreed upon during the workshop phase. Interfaces integrating the deployed solution with existing IT architecture are developed simultaneously.
- Testing The deployed solution is tested both by us (system tests) and by individuals on the client’s side who run business process tests (end-2-end).
- Deployment Launching the solution in a production environment.
- Stabilization This phase lasts, as needed, from 1 week to 1 month. It consists in rendering a high level of SLA (stand-by) to resolve any issues that may appear within the production environment. Also 24/7.
HAB provides a full range of functionalities necessary for efficient management of orders placed with field staff teams. One of the main advantages of the product, which sets it apart from the competition, is its modular structure. Module functionalities can be combined in any configuration, modified and integrated with the client’s existing systems, thus optimizing the deployment costs and timeframe.
Example solution modules:
- Planner’s module This module is built as a WWW browser app which supports the process of creating schedules and team work plans. It supports a variety of team and event types.
- Foreman’s module This module is dedicated to field teams. Using mobile apps (tablets, phones), it may receive any necessary data related to the field work at hand, it may contact the planner online and take field pictures. The mobile app was particularly fitted for field work, e.g. operating offline, large interface elements and big fonts.
- Reporting module This module is responsible for reporting, creating charts and lists of data gathered while the system is in operation. Reporting provides much useful information, both for planning process optimization itself and for the management team.
- Order processing module This module is dedicated to entering and editing tasks intended, at later stages, for planning and completion by field teams. Some or all orders may be powered by external IT systems.
- Auxiliary modules
- GPS + route registration,
- Registration of allocated resources,
- Integration with GIS-class systems.
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