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CANAL+ Polska is a leading producer of television channels of the premium and thematic segments. The CANAL+ Polska Group serves more than 2.7 million customers (data as at 31 December 2020) and is the second largest pay-TV service provider in Poland, with a 20.4% share of the traditional pay-TV market.
The primary challenge was to enhance the monitoring of fee calculation processes and detect fraudulent behavior efficiently. The existing system was not equipped to handle the volume and complexity of data from multiple client production systems, resulting in delayed audit data availability and potential revenue losses.
To overcome these hurdles, Canal+ required a sophisticated analytics and visualization tool that could offer real-time insights, automate fraud detection, and streamline operational processes, highlighting the critical need for an innovative technological solution to protect and optimize revenue streams.
The solution to Canal+’s challenges was divided into the business layer, and the technical layer. This dual approach comprehensively revitalized Revenue Assurance practices.
Solution – business layer:
Solution – technical layer:
The implementation of this solution transformed the Revenue Assurance department by:
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